Privacy Policy

Last updated: 10 October 2026

In short: we keep your account and the property and tenant details you enter so the app can work. We never sell personal data. You can export or delete your data at any time. Questions: info@tenanttracker.ae.

1. Who we are

Tenant Tracker is an online service, licensed in Dubai, United Arab Emirates, that helps landlords track properties, tenants, rent payments and reminders. In this policy "we", "us" and "Tenant Tracker" mean the business operating the service, and "you" means the landlord or team member using it.

2. The data we handle

About you (account data):

Name and email address, and your password (stored only in scrambled, hashed form).
Your WhatsApp number, if you add it for the unpaid-rent summary.
Plan and billing status. Card payments are handled by Stripe; we never see or store your full card number.
Basic technical data needed to keep you logged in and the service secure (for example, login times and device or browser type).

About your tenants (data you enter):

Names, WhatsApp numbers, property and room, rent amount and due day, deposit, move-in date and payment history.

For tenant data, you decide what is entered and why, so you are responsible for having a lawful reason to keep it and to contact your tenants (for example, your tenancy agreement). We process it only on your instructions, to provide the service to you.

3. How we use data

To run the app: show your properties and tenants, track payments, and prepare reminder messages.
To manage your subscription, free trial and plan limits.
To send account emails, such as email verification, password reset and important service notices.
To keep the service secure and fix problems.

We do not sell personal data, use it for advertising, or send messages to your tenants ourselves.

4. WhatsApp reminders

When you tap Send, Tenant Tracker opens WhatsApp on your own device with a pre-filled message. You choose whether to send it, and it is sent from your own WhatsApp account. Tenant Tracker does not connect to WhatsApp, and WhatsApp's own privacy policy applies to those messages.

5. Who we share data with

We use a small number of trusted providers to run the service. They may only use the data to provide their service to us:

Supabase: database, login and secure storage of your account and records.
Vercel: hosting of the app.
Stripe: subscription payments and invoices.
Email delivery provider: sending account emails.

We may also disclose data if required by UAE law or a valid order of a competent authority.

6. Where data is stored

Our providers may store data on servers outside the UAE. When that happens we rely on providers that apply recognised security and data-protection safeguards, in line with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021).

7. How long we keep data

While your account exists, we keep your records so you can use them.
If your trial or plan ends, your account becomes view-only and your data stays available to view, export or delete. We do not delete it just because a plan ended.
If you ask us to delete your account, we delete your account and records within 30 days, except where we must keep limited billing records by law. Backups are overwritten on a rolling basis.

8. Your rights

You can ask to access, correct, export or delete your personal data, or object to or restrict certain uses. Much of this you can do yourself in the app: edit or delete records, and use Account → Billing → Export data. For anything else, email info@tenanttracker.ae and we will reply within 30 days.

Tenants who want to access or correct their information should contact their landlord first. If they contact us, we will pass the request to the landlord.

9. Security

Data is sent over encrypted connections (HTTPS). Each landlord's records are separated at the database level so one account cannot read another's. Access is protected by login, and only Super Admins can manage billing and the team. No system is perfectly secure, so please use a strong password and log out on shared devices.

10. Cookies and local storage

We use only what is needed to keep you logged in and to make the app work offline. We do not use advertising or tracking cookies.

11. Children

Tenant Tracker is for adults managing rental properties and is not intended for anyone under 18.

12. Changes

If we change this policy in a way that matters, we will tell you in the app or by email before the change takes effect. The date at the top shows the latest version.

13. Contact

Tenant Tracker, Dubai, United Arab Emirates
Email: info@tenanttracker.ae