Terms of Service
Last updated: 10 October 2026
In short: 7-day free trial, then AED 29 every 3 months or AED 99 a year (Simple), or AED 59 every 3 months or AED 201 a year (Pro). Plans renew automatically. Cancel anytime and keep access until the end of the period you paid for. No refunds. Your data stays yours.
1. About these terms
These terms are an agreement between you and Tenant Tracker, a business licensed in Dubai, United Arab Emirates ("we", "us"). By creating an account or using the service you agree to them. If you use Tenant Tracker for a company, you confirm you may accept these terms for it. Our Privacy Policy explains how we handle personal data.
2. The service
Tenant Tracker helps landlords record properties, rooms and tenants, track rent payments, and prepare WhatsApp reminder messages. It is a record-keeping tool. It does not collect rent, hold deposits, or give legal, tax or property advice.
3. Your account
- You must be 18 or older and give accurate details.
- Keep your password safe. You are responsible for activity on your account, including by team members you add.
- Only Super Admins can manage billing and the team.
4. Free trial
New accounts get a 7-day free trial with Pro limits, including WhatsApp reminders. The trial starts once your email is verified. If you choose a plan during the trial, your first payment is taken when the trial would have ended. If you don't choose a plan, your account becomes view-only when the trial ends.
5. Plans and prices
| Simple | Pro | |
|---|---|---|
| Price | AED 29 / 3 months or AED 99 / year | AED 59 / 3 months or AED 201 / year |
| Properties | Up to 2 | Up to 5 |
| Tenants | Up to 30 | Up to 100 |
Prices are in UAE dirhams (AED) and include any tax we are required to charge. If we change prices, we will tell you at least 30 days before your next renewal, and the new price applies from that renewal.
6. Billing and renewal
- Payments are processed by Stripe. By subscribing you authorise us to charge your card at the start of each billing period.
- Plans renew automatically every 3 months or every year, depending on what you chose, until you cancel.
- If a payment fails, we keep your access while Stripe retries the card. If payment still can't be collected, the subscription ends and your account becomes view-only.
7. Cancelling and refunds
- You can cancel anytime in Account → Billing → Manage billing. Cancelling stops future renewals.
- You keep full access until the end of the period you already paid for.
- Payments are non-refundable. We don't give refunds or credits for partly used periods, unused features or unused time, except where UAE law requires it.
8. Changing plans
You can switch between Simple and Pro, or between 3-month and yearly billing, at any time. The change is adjusted fairly for the time left in your current period: when you upgrade you pay the difference, and when you downgrade the unused amount becomes a credit on your next bill, not a cash refund.
If you move to a plan with lower limits than you are using, nothing is deleted. Existing records stay visible and editable, but you can't add more until you are under the new limit.
9. When access ends
If your trial or subscription ends, your account becomes view-only. You can still see, export and delete your data, but not add or change records or send reminders. Choose a plan at any time to continue where you left off.
10. Your data and your tenants
- The records you enter belong to you. You can export them at any time (Account → Billing → Export data).
- You are responsible for the data you enter about tenants, and for having a lawful reason to keep it and to contact them.
- You give us permission to store and process that data only to provide the service to you, as described in the Privacy Policy.
11. WhatsApp reminders
Reminders open WhatsApp on your own device with a pre-filled message. You decide whether to send it, and it is sent from your own WhatsApp account. Tenant Tracker does not send messages for you and is not part of WhatsApp. You must follow WhatsApp's terms and must not use reminders for spam, harassment or threats.
12. Acceptable use
Don't use Tenant Tracker to break the law, store data you have no right to hold, harass anyone, try to access other accounts, interfere with the service, or resell it without our written permission. We may suspend accounts that do, after notice where reasonable.
13. Availability and changes
We work to keep Tenant Tracker available and your data safe, but the service is provided "as is" and may sometimes be unavailable for maintenance or reasons outside our control. We may improve or change features. If we make a change that significantly reduces what your paid plan includes, we will tell you in advance.
14. Liability
To the extent UAE law allows, we are not liable for indirect losses such as lost rent, lost profit or lost business, or for decisions you make using information in the app. Our total liability for any claim is limited to the amount you paid us in the 3 months before the claim. Nothing in these terms limits liability that cannot be limited by law.
15. Ending your account
You can stop using Tenant Tracker at any time and ask us to delete your account by emailing info@tenanttracker.ae. We may end accounts that seriously or repeatedly break these terms. If we close the service entirely, we will give at least 30 days' notice so you can export your data.
16. Changes to these terms
We may update these terms. If a change matters, we will tell you in the app or by email before it takes effect. Continuing to use Tenant Tracker after that means you accept the updated terms.
17. Law and disputes
These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. Please contact us first so we can try to solve any issue. If we can't, the courts of Dubai will have jurisdiction.
18. Contact
Tenant Tracker, Dubai, United Arab Emirates
Email: info@tenanttracker.ae